Privacy Policy

At Aiaralo eSIM Hub, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard the personal data you provide to us, ensuring compliance with relevant data protection regulations, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal data is Aiaralo eSIM Hub. We operate remotely and online, serving customers across Europe.

Aiaralo eSIM Hub
Europe (remote/online)
Email: [email protected]

What Data We Collect

We believe in collecting only the data absolutely necessary to provide our services and respond to your enquiries. The only personal data we collect is information you voluntarily provide through our contact forms.

Name: Provided when you submit an enquiry via our contact form.
Email Address: Provided when you submit an enquiry via our contact form, essential for us to respond to you.
Message Content: The details of your enquiry or feedback, which you freely provide.

We do not collect any other personal data, such as IP addresses, location data, or browsing habits, unless explicitly stated and with your direct consent for a specific purpose.

Cookies and Local Storage

Aiaralo eSIM Hub uses local storage exclusively for managing your cookie consent preference. This allows us to remember your choice regarding cookie usage on subsequent visits, preventing repeated consent requests.

No Tracking Cookies: We do not use any cookies or local storage items for tracking your behaviour across our site or third-party sites.
No Analytics Cookies: We do not employ any analytics cookies to gather statistics about website usage.
No Advertising Cookies: We do not use cookies for targeted advertising or marketing purposes.

Your privacy is paramount; therefore, our use of local storage is limited to enhancing your experience on our site without compromising your data.

Third-Party Tools and Trackers

We maintain a strict policy against the use of third-party tracking mechanisms:

No Third-Party Analytics: We do not integrate external analytics services (e.g., Google Analytics, Matomo) into our website.
No Advertising Trackers: There are no advertising pixels or trackers from platforms like Google Ads or social media sites embedded on our pages.
No Social Media Pixels: We do not use social media pixels (e.g., Facebook Pixel) to track user interactions for marketing or audience targeting.

Our commitment is to provide clear, unbiased information without collecting data for commercial exploitation by third parties.

How We Use Your Data

The personal data collected via our contact form is used solely for the following purposes:

To Respond to Your Enquiries: The primary purpose is to allow us to communicate with you and address your questions, comments, or requests effectively.
Service Improvement (Legitimate Interest): Anonymous, aggregated data derived from the types of enquiries we receive might be used to understand common issues or questions, helping us to improve the clarity and comprehensiveness of our content and services. This is always done without identifying individuals.

We do not use your data for marketing communications unless you explicitly opt-in for such communications, which is not currently an option on our website.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

Specifically, contact form enquiries (name, email, message) are stored for a maximum period of 12 months from the date of receipt. After this period, your data will be securely deleted or anonymised.

Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds under GDPR:

Consent: When you submit a contact form, you provide explicit consent for us to process your name, email, and message to respond to your enquiry. You can withdraw this consent at any time by contacting us.
Legitimate Interest: We may process aggregated, anonymised data to improve our services and website content based on the types of enquiries received. This processing is carried out with due consideration of your rights and freedoms and does not negatively impact your privacy.

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have several important rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure ('Right to be Forgotten'): You have the right to request that we erase your personal data, under certain conditions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
Right to Object: You have the right to object to our processing of your personal data, under certain conditions.

How to Exercise Your Rights

If you wish to exercise any of the rights listed above, please contact us at:

[email protected]

We will respond to your request within one month of receipt. To protect your privacy and security, we may need to verify your identity before fulfilling your request.

Automated Decision-Making and Profiling

Aiaralo eSIM Hub does not engage in automated decision-making or profiling activities using your personal data. All interactions and responses are handled manually by our team.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.